Frequently asked questions

Laurent Bernard Chocolatier is a French chocolate house in Singapore, founded in 2006 by French-trained Chef-Chocolatier Laurent Bernard. Every chocolate, cake and macaron is handmade at our atelier at 37 MacTaggart Road, from cacao chosen for its origin and free from artificial preservatives. Read our story.

In 2006, which makes Laurent Bernard one of Singapore's longest-standing artisan chocolate houses, with 20 years of craftsmanship. Laurent Bernard himself has more than 30 years of experience, gained in three-Michelin-star restaurants and five-star hotels such as the Waldorf in London.

Yes. Laurent Bernard Chocolatier is an official partner of Singapore Airlines (SQ): our handcrafted pralines are served to travellers in First Class and Suites. We also make chocolates and macarons for five-star hotels in Singapore, including Marina Bay Sands, The Ritz-Carlton and Mandarin Oriental.

Singapore Tatler's Best of Singapore named our chocolates Best Chocolates three years in a row (2011, 2012 and 2013). Our Trianon cake won Singapore River Signatures 2017/18, the house received CMO Asia's Asia's Best Brand Award in 2018, and Wine & Dine named Laurent's Café one of Singapore's Top Cafes 2019/2020. See the awards.

Our signature bestsellers are the award-winning Pure Dark Chocolate Cake, our handcrafted Chocolate Truffles and our gift hampers, chosen for birthdays, corporate gifts and festive celebrations. Among the cakes ordered online, the Black Forest Cake, the 3 Chocolate Cake and the Pure Dark Chocolate Cake lead.

Directly from us: order online at laurentbernard.com.sg for delivery anywhere in Singapore, or for collection at our atelier at 37 MacTaggart Road. The full range of chocolates, cakes and hampers is available online.

1. Create an account with your contact details and delivery address. 2. Choose your Laurent Bernard products. 3. Add any wording, candles or notes. 4. Choose delivery or self-collection. 5. Choose your delivery date and time. 6. Pay online. 7. You will receive a confirmation by email.

You can choose any delivery or collection date up to 59 days ahead at checkout. For same-day orders, see Delivery & collection.

PayNow and credit or debit cards, processed securely by HitPay. Every online order is paid in full when you place it.

No. All online orders are paid online before they are prepared, and items in your bag are not reserved. Our delivery and collection staff can't accept payment for online orders.

Our atelier at 37 MacTaggart Road is a collection point for online orders and doesn't keep stock for walk-in purchases. Please order online for delivery or self-collection, or message us on WhatsApp to check availability for a last-minute need.

Yes. We deliver within Singapore, and you can pay by credit or debit card from anywhere. PayNow works with Singapore bank accounts.

Every online order, for delivery or self-collection, receives a confirmation email with an order reference number. If you don't receive it, contact customer service on +65 8778 3967 or at sales@laurentbernard.com.sg.

Call or WhatsApp +65 8778 3967, Monday to Friday, 9am – 5pm (closed on weekends and public holidays), or email sales@laurentbernard.com.sg. For corporate and bulk orders, call +65 9790 7716. Contact us.

Yes. Order before 2pm, Monday to Saturday, and we deliver your chocolates, cakes or hampers anywhere in Singapore the same day. Orders placed after 2pm can be delivered from the next day.

Yes, and self-collection is free. Collect from our atelier at 37 MacTaggart Road, #02-01, Singapore 368083 (Lirea Industrial Building), Monday to Saturday, 9am – 5pm. Orders placed before 5pm can be collected that day. The atelier is closed on Sundays. Directions and hours.

Delivery to one address in Singapore starts from S$10, depending on the postal code and the day; the exact fee shows at checkout once you enter the postal code. Delivery is free for orders from S$180 before GST (S$196.20 with GST), after discounts. Jurong Island deliveries cost an additional S$10.

Monday to Saturday: 9am – 1pm or 2pm – 6pm. Sunday: 10:30am – 3pm or 2pm – 6pm. For a specific delivery time, tell us in the comments at checkout; additional fees may apply.

Every order is packed at our atelier and delivered with temperature-controlled logistics, so chocolates, cakes and hampers arrive in perfect condition anywhere in Singapore, whatever the weather. Please put cakes in the fridge as soon as they arrive.

The order returns to our atelier at 37 MacTaggart Road. You can collect it within 48 hours, or contact us to arrange a re-delivery in one of our slots for S$20.

We deliver to Singapore addresses only. For a delivery outside Singapore, email sales@laurentbernard.com.sg.

Chocolate gift boxes of pralines, ganaches and truffles; single-origin chocolate bars; chocolate cakes such as the Pure Dark, Black Forest and 3 Chocolate cakes; French macarons; gift hampers with champagne, wine or whisky; Dammann Frères teas; and fresh flowers to send with chocolates.

In a cool, dry place between 16°C and 18°C, away from sunlight. Our chocolates are fresh, handmade and free from artificial preservatives. If you keep them in the fridge, use an airtight container and let them rest at room temperature for 10–15 minutes before enjoying. Cakes and macarons always go in the fridge.

Yes. We offer alcohol-free chocolate boxes and single-origin dark chocolate bars, suitable for family gatherings and religious occasions. Some pralines, cakes and hampers are made with or include spirits such as whisky, so if everything must be alcohol-free, call or WhatsApp us on +65 8778 3967 before ordering.

Our atelier works with nuts, dairy, eggs, gluten and soy, so our products may contain them or traces of them. If you have an allergy, call or WhatsApp us on +65 8778 3967 before ordering.

We offer the options listed on each product page, such as size, a message on the cake, a message card and candles. Other customisations, including other sizes or removing or substituting ingredients, are not possible.

Hamper items may vary slightly with stock; an unavailable item is replaced with one of similar value. Cake designs vary slightly with the availability of decorative accessories, fresh fruits are seasonal and their sweetness cannot be assured, and colours may look slightly different on screen. We reserve the right to make substitutions or changes where management sees fit without the customer's prior approval.

Yes. We make corporate chocolate gift boxes and luxury hampers for client appreciation, events, VIP gifts and staff occasions such as Teacher's Day and Administrative Professionals Day, with branded ribbons, message cards and delivery to offices across Singapore. Order online, or contact our corporate team on +65 9790 7716 (weekdays, 9am – 5pm) or at sales@laurentbernard.com.sg. Corporate gifting.

Our hampers pair Laurent Bernard chocolates and macarons with champagne, wine, whisky or tea, from the Wine & Chocolate and Gourmet Delight hampers to the Everything Chocolate and Whisky & Chocolate Collection hampers. Festive hampers join for Christmas and Chinese New Year. See all hampers.

Yes. Writing on cakes is in English only; please enter the wording exactly as you want it when ordering. An envelope and message card cost an additional S$5 per message (excluding GST). Messages longer than 30 characters may not fit on the card, and we reserve the right to accept or reject any request.

Yes. When you order a gift, switch on "Hide my name on the card" at checkout and your name won't appear on the message card.

Yes. Every festive season we handcraft French Christmas log cakes (Yule logs), such as the Praline Hazelnut, 3 Chocolate, Black Forest and Verbena & Raspberry logs, with Christmas hampers, an Advent Calendar Hamper, chocolate snowmen and festive gift boxes up to a limited 81-piece edition. They are available to pre-order and for same-day delivery across Singapore. Christmas gifts.

Yes. Our Chinese New Year collection includes the Prosperity Platter, the Imperial Chest and the Emperor, Opulence and Abundance hampers, gold-trimmed praline boxes, orangettes, nut medleys, macarons and a chocolate orange pound cake: gifts for family visits, corporate partners and VIP clients. Chinese New Year gifts.

Our Valentine's Day (Saint-Valentin) collection includes Valentine's praline and dark chocolate gift boxes, dark chocolate truffles, macarons, champagne and macaron sets, and fresh flowers, including red roses, with chocolates or a cake, for delivery or self-collection in Singapore. Valentine's Day gifts.

Yes. Each Easter we handcraft chocolate Easter eggs, from 12.5 cm to a 50 cm showpiece, along with chocolate rabbits, hens, bells and fish, pralines and Easter baskets, available to order online during the Easter season.

For Mother's Day: the Pure Dark Chocolate Cake, Chocolate Truffles, macarons, fresh flowers with chocolates and gift hampers. For Father's Day: single-origin dark chocolate, whisky pralines, chocolate cakes and hampers with fine wine or whisky, such as the Whisky & Chocolate Collection Hamper. Both are delivered across Singapore.

Yes. Schools and parents can order individually boxed chocolates, such as packs of ten 4-piece boxes or fifty 2-piece boxes, and thank-you gift boxes with a message card. For large orders, contact our corporate team on +65 9790 7716 or at sales@laurentbernard.com.sg.

Yes. Our chocolate gift boxes and hampers are given for Deepavali, Hari Raya and Vesak Day, and we offer alcohol-free chocolate boxes and single-origin dark chocolates for family gatherings. Deepavali gifts.

Once an order has been placed, no cancellation is allowed and 100% of the order value will be charged. Refunds take 7–10 working days to process from the date of cancellation.

Changes must be made at least 2 working days before delivery or collection and are subject to a S$30 administration fee. Last-minute changes carry an additional S$50 service fee (excluding GST), and there are no refunds for changes made less than 72 hours before delivery or collection. All changes are made on a best-effort basis.

For hygiene and food-safety reasons, products cannot be returned or exchanged once sold. Claims for non-compliance or a visible defect must be made within 2 days of delivery or collection to sales@laurentbernard.com.sg. Returns & refunds.